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Option 2: How do I send reminders from my own email address?
Option 2: How do I send reminders from my own email address?

Setting up your own domain if you already use Mailgun

Samantha Semuhin avatar
Written by Samantha Semuhin
Updated over a week ago

If you are already using Mailgun internally, this option is for you. This will allow you to keep track of emails to see who received, opened, and clicked them.

For this option, you will have to:

  • Add records to your DNS

  • Create an alias for your email addresses

You can get in touch with your technical team to help you out with that.

Here are the steps you will need to follow to set up an alternate domain which consists of adding instead of

Reminder emails will then be sent from the email address: [email protected]

Step 1: Choose the "Configuring your DNS" option

Step 2: Input the new domain you'd like to use

The domain is the information entered after the "@" sign of your email address. To create a new domain and use it as an alias, you simply need to specify a term before the domain name such as finance or billing.

For example, if your domain is, you can add if you don't already use it:

Step 3: Fill in the required fields for your DNS

Click on "Add Domain" and reach out to your IT team so that they can update your DNS records with the information provided by Upflow.

There should be 2 TXT records and 1 CNAME record to update.

Step 4: Verify your new domain

Once you have added this information to your domain, click on Settings > Organization > Deliverability > Verify your domain.

If everything looks good, you should see that your domain & records display a "verified" tick next to them.

Please note that DNS updates can take up to 48 hours to be effective.

Step 5: Set up email routing to your regular email adresses

In order to receive customer replies on your usual email, you simply need to update one last DNS record that will automatically route inbound emails from your address to your regular address.

Step 6: Check your users’ email address on Upflow

For security measures, only users with email addresses associated with the same domain are authorized to send reminder emails from this domain. In case of a domain with an alias, if the email address domain matches the root domain, it will be updated automatically:

→ Root domain matches the email domain → the email will be sent automatically with [email protected]

Once the update has been done, your emails will be sent from your new domain email address. If the update has not been done, the email will continue to be sent from [email protected].

Would you like to set up another solution? Here are all your available options.

Failed Status

To troubleshoot failed DNS entries, you can use this handy DNS lookup tool or other similar tools to find more about what the problem is.

If you have any questions or need assistance in doing this, just let us know.

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