When your customers access their Upflow Portal to check, pay and download their invoices, they have the possibility to contact you directly from it thanks to the message box. This message will be sent to the Support Email address specified in your Settings > Company.
When clicking on the “Send” button, it will redirect them to their e-mail provider with the pre-filled e-mail, ready to be sent!
The email will be pre-filled as follows:
Subject: Outstanding invoices - Customer name : Your company
Content: The content written on the portal
Mailto: The “Support email” filled at the organization level in your Settings
Will the communications be added to the customer’s timeline?
Not at this point
Will the customers see a history in the text box?
No they won’t
Still have a question? A feedback? Get in touch!